Support

Ambio - Smart Sleep Environment

Frequently Asked Questions

How does Ambio track my sleep?

Ambio reads sleep data from Apple Health, which is recorded by your Apple Watch. Make sure you wear your Apple Watch to bed and grant Ambio permission to read Health data.

Which smart home devices are supported?

Ambio works with any HomeKit-compatible device, including smart lights, thermostats, fans, and humidifiers. Devices must be added to your Apple Home app first.

How does the Smart Alarm work?

The Smart Alarm monitors your sleep stages via Apple Watch and wakes you with gentle haptics during light sleep, within your configured wake window. This helps you wake feeling more refreshed.

Do I need an Apple Watch?

An Apple Watch is recommended for the best experience (sleep tracking, smart alarm). However, you can still use HomeKit automations, sleep sounds, and manual sleep logging without one.

Is my health data shared with anyone?

No. All your health data stays on your device. We do not operate any servers and never transmit your health data. See our Privacy Policy for details.

How do I cancel my subscription?

Go to iPhone Settings > Apple ID > Subscriptions > Ambio, then tap Cancel. You'll retain access until the end of your current billing period.

How do I restore my purchase?

Open Ambio > Settings > Subscription, then tap "Restore Purchases". You can also restore from the paywall screen.

Sleep sounds stop when I lock my phone

Make sure no other audio app is taking over the audio session. Ambio is configured for background audio playback and should continue playing when locked.

Still need help?

We're happy to help with any questions or issues.

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